Jewel-Osco for U™ Program FAQs

What is Jewel-Osco for U™? How is it different from Just for U®?

Just for U® is now Jewel-Osco for U™! Jewel-Osco for U™ is everything you love about Just for U® with all new deals, rewards, and perks. It’s easy (and free) to become a member of Jewel-Osco for U™!  

If I’m already a Just for U® member, how do I become an Jewel-Osco for U™ member?

Existing Just for U® members can simply update their Jewel-Osco mobile app, or sign-in online through Jewel-Osco website, to see our all-new, all-awesome deals, rewards, and perks. No additional registration is required! 

What are the benefits of enrolling into Jewel-Osco for U™? How do I sign up?

Becoming a Jewel-Osco for U™ member is free, easy, and offers you all-new, all-awesome deals, rewards and perks! As a Jewel-Osco for U™ member, you will receive weekly personalized deals, earn points on all eligible purchases, redeem Rewards for discounts on gas and groceries, receive an annual birthday treat, free in-store WiFi, and a free item every month. Also, new Jewel-Osco for U™ members will also receive a “Welcome” offer, good for $5 off their next online grocery order of $25 or more. For more details on the “Welcome” offer and other perks, visit [banner.com/foru]. Also visit [banner.com/foru] for details on online grocery orders. To join Jewel-Osco for U™ program, sign-up to create a free account or download the Jewel-Osco mobile app. 

What are the benefits of using the Jewel-Osco mobile app?

The Jewel-Osco mobile app enables for U™ members to view and clip digital coupons and personalized deals, redeem Rewards for free gas and groceries and receive cash discounts, create an in-store shopping list, place online orders for delivery and DriveUp & Go™, and much more.

What is the Birthday treat and how do I receive it?

At the beginning of each month, qualifying Jewel-Osco for U™ members will receive a birthday treat offer (up to $10 value) placed into their Jewel-Osco for U™ account. It’s our way of celebrating our Jewel-Osco for U™ members’ birthday! 

To qualify for a birthday treat offer, simply add your birthday (month and day) to your Jewel-Osco for U™ account and use your Jewel-Osco for U™ account to purchase an item in-store or online within the last 12 months prior to the offer being added to your Jewel-Osco for U™ account. 

How do I receive the monthly free item?

As a Jewel-Osco for U™ member, you will receive an offer for a free item (up to $10 value) once per month. To receive a monthly free item (up to $10 value), add the offer to your Jewel-Osco for U™ account prior to the expiration date specified on the offer. You will be eligible to receive your first free item starting at the beginning of the month following the month in which you registered for Jewel-Osco for U™. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must use your Jewel-Osco for U™ account to purchase an item in-store or online within the last 12 weeks prior to the offer being added to your Jewel-Osco for U™ account. See Program Details for more information.

I just signed up for Jewel-Osco for U™ with my mobile phone number (or email address). How do I link my previous Club Card account to my new Jewel-Osco for U™ account? 

To link your Club Card account with your new Jewel-Osco for U™ account, please contact our Customer Support Center toll free line at 1-877-258-2799 or use the chat feature within the Jewel-Osco mobile app or website. Locate the chat feature, by tapping on the “Need help?” section and select, “I want to combined multiple accounts”. 

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have an Jewel-Osco for U™ account with an Albertsons Companies grocery banner store* to earn points or redeem Rewards for gas or groceries at any participating Albertsons Companies grocery banner store location or mobile app. You may already have an account. This can be the same account you use to get your Member special weekly prices when shopping in-store or through the Jewel-Osco mobile app for the store banner where you first signed up for Jewel-Osco for U™, or it may be an existing online account for Jewel-Osco for U™. If you already have an existing online account (e.g., Albertsons for U™), you do not need to re-register. Once you have an account, simply enter your registered mobile number or scan your Member Card in the Jewel-Osco mobile app every time you check out at any Albertsons Companies grocery banner store location, mobile app, or website to earn points or redeem Rewards. 

* Albertsons Companies grocery banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, Jewel-Osco, Shaw's, Star Market, and ACME Markets.  Online purchases made through Instacart are eligible for Jewel-Osco for U™ points if a valid Jewel-Osco for U™ loyalty account is linked to the Instacart account, prior to completing the purchase. Online purchases through Instacart, DoorDash, Uber grocery marketplace do not qualify for Jewel-Osco  for U™ offers or discounts. 

Why do I have to register for Jewel-Osco for U™?

Registering makes it easier to save on the items you already love to buy. Jewel-Osco for U™ provides personalized deals and coupons on your favorite items. All you have to do is add them to your Jewel-Osco for U™ account either online or in the Jewel-Osco mobile app prior to in-store or online checkout to have your savings applied upon purchase—no coupon clipping needed. Please note that using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities.

What if I don’t have an email address?

A valid mobile phone number or email address is required for Jewel-Osco for U™ participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

Do I have to pay a membership fee? 

No, Jewel-Osco for U™ is free. Just use your registered mobile number or scan your Member Card in the Jewel-Osco mobile app at checkout.

Can I access Jewel-Osco for U™ from my smart phone?

Yes, the best way to access Jewel-Osco for U™ deals and rewards is through our Jewel-Osco mobile app for iPhone and Android devices. You can add coupons and deals on the go, add your own items to a shopping list, redeem your rewards, shop and place an order for DriveUp & Go or delivery, and more. The Jewel-Osco mobile app is FREE and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s browser to view our website.

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your Jewel-Osco for U™ account, it will show up in My List on our website and Wallet within the mobile app. 

Need help? How do I contact Customer Service?

To contact us, use our online form.

Why do I get the message “You already have an account” when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact our Customer Support Center toll free line at 1-877-258-2799.

How do I update my Jewel-Osco for U™ account information?

To update your Jewel-Osco for U™ account information, please go to the My Account section on the Jewel-Osco.com/foru website or the Jewel-Osco mobile app or contact our Customer Support Center toll free line at 1-877-258-2799.

Are Jewel-Osco for U™ offers actually different for me compared to other customers? 

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy! 

We use two accounts in my house. How does the Jewel-Osco for U™ work for us?

Multiple Jewel-Osco for U™ accounts can be linked together to create a household. When such accounts are linked, the same offers will be received, subject to the Terms and Conditions of the applicable offers. If you want to link or unlink your Jewel-Osco for U™ accounts, please contact our Customer Support Center toll free line at 1-877-258-2799.

How do I earn Points?

It's easy to earn Points just by shopping at participating Albertsons Companies grocery banner store locations or mobile apps and using your registered mobile number or scanning your Member Card in the Jewel-Osco mobile app at checkout: 

Every $1 spent on eligible grocery purchases* = 1 Point 

Every $1 spent on qualifying gift cards* = 2 Points 

Every $1 spent on qualifying pharmacy purchases* = 1 Point 

* ELIGIBLE PURCHASES exclude: (1) alcoholic beverages and tobacco products; (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, money orders/transfers, lottery/event tickets; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies grocery banner stores - including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express®, MasterCard®, Visa®, NetSpend®, PayPower™, Green Dot®, Univision Mastercard®, or any Albertsons Companies grocery banner store; (5) phone cards; (6) all fuel gift cards, including but not limited to Chevron and/or Texaco; and (7) all fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, sales, and other tax payments and bag fees, if applicable, are not purchases and are not eligible to earn points. Only out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points. 

Is there a difference between Gas Points and Grocery Points?

No, you earn a single type of Points that, when converted to Rewards, can be used for discounts on gas at participating fuel stations or for discounts offered on certain grocery items from Albertsons Companies grocery banner store locations and mobile apps. 

Can I use some of my Rewards for gas discounts and some for grocery discounts?

If you have multiple Rewards, you may redeem some or all of them in an Albertsons Companies grocery banner store, mobile app, or website for discounted or free grocery items. You may then use your remaining Rewards at a participating fuel station (up to the maximum allowable at that station).

Is there a limit to how many Points and Rewards I can earn?

No. You can earn an unlimited number of Points and Rewards during each month. Each month is a separate earning period; previous and current months' Points do not combine.

Can I combine earned Points across all Albertsons Companies grocery banner stores?

All Points earned at participating Albertsons Companies grocery banner store locations and mobile apps using the registered mobile number or Member Card, in the Jewel-Osco mobile app, are combined. 

Do Points and Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 will expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2 a.m. local time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2 a.m. local time on March 1st.

How do I keep track of my Points and Rewards?

You can track your Points and Rewards through participating Jewel-Osco mobile app or website or by reviewing the receipt from your most recent transaction.

Can I pick up the discounted or free grocery item at any store?

Grocery Rewards may only be used at participating Albertsons Companies grocery banner stores. Discounted or free grocery items can be picked up at the participating store you have selected within the Jewel-Osco mobile app or website. 

How long are the Grocery Rewards offers available?

Grocery Rewards offers are valid through the end of the current month. Once you select an offer, you have until the end of the following month to claim that offer in-store.

Where do I see my selected Grocery Rewards?

On the Jewel-Osco mobile app, tap Rewards on the Home Screen or go to the Member section. On the website, click on Rewards tab and View my Selected Rewards or go to My List.

I shop online. Do Jewel-Osco U™ offers apply there?

Yes, your current Jewel-Osco for U™ offers will apply when you shop online, provided that the account you set up for our online grocery ordering service is linked to your Jewel-Osco for U™ account. The savings will be reflected on your final receipt at the time of delivery or pickup. If you do not see your Jewel-Osco for U™ savings reflected on your final receipt, or if you have any questions on this process, please contact our Grocery Delivery Customer Service Center toll free line at 1-877-505-4040.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are limited to a single transaction. Some offers are subject to quantity limits, so please check offer details. All offers are subject to availability as not all items or varieties are available in all store locations.

For offers with a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the applicable offer description, but commonly excluded items from the calculation of minimum purchase requirement are: alcoholic beverages, tobacco products, fuel, all fluid items in the refrigerated dairy section (including fluid dairy and dairy substitutes), prescription items and co-payments, bus/commuter passes, fishing/hunting licenses and tags, postage stamps, money orders/ transfers, ski/amusement park/event/lottery tickets, phone cards, gift cards/ certificates, bottle/container deposits/redemption values, applicable taxes, and bag fees, if any.

How often are offers updated?

Offers are updated daily. Visit our website or Jewel-Osco mobile app every time before you shop to get the most savings from Jewel-Osco for U™. If you subscribe to email notifications, you will be notified when new offers are available.

Can I use offers added to my account in any store?

Once you add an offer to your Jewel-Osco for U™ account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items or varieties are available in all store locations.

Once I’ve added offers to my Jewel-Osco for U™ account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your Jewel-Osco for U™ account prior to purchasing or claiming the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

What if an item goes on sale for a price lower than my personal price?

Our systems are designed to honor the lowest price for that item at the time of your purchase.

How can I tell if an offer has been added to my Jewel-Osco for U™ account?

The offer will show as "Added" in your Jewel-Osco for U™ Deals section of the Jewel-Osco mobile app. All clipped offers will also display within your Wallet section of the Jewel-Osco mobile app. 

How do I know I received my Jewel-Osco for U™ offer price for an item?

It will be shown on your receipt. In most instances, the Jewel-Osco for U™ discount may be combined with other promotions, discounts, offers, coupons, and savings (if applicable) and if such combination is available, your discounted price can be found next to each item AND in the Jewel-Osco for U™ savings summary at the bottom of your receipt.

What if I add an offer, but I don’t get that price in-store/online or I cannot claim my discounted or free grocery items?

There are a few reasons why this might happen. You might have purchased or attempted to claim the wrong brand, kind, or size of a product (like buying a 12-pack of soda instead of a 6-pack). Also, sometimes there are minimum purchase quantity and/or other requirements that will be noted in the offer description. Accordingly, if you do not purchase the required minimum quantity and/or meet other requirements of the applicable offer, the offer or the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call our Customer Support Center toll free line at 1-877-258-2799 so they can look into your transaction to determine the problem and to propose a solution.

Why don’t I automatically get Jewel-Osco for U™ offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all our weekly specials. But only you can determine if our systems got it right. That is why we ask that you select offers by adding them to your Jewel-Osco for U™ account. As you add and redeem offers, our systems are improving their ability to sort through and personalize your offers. This will help us make the Jewel-Osco for U™ program even more valuable to you over time!

Can I combine manufacturer and store coupons with Personalized Deals? 

Yes, you may combine manufacturer or store coupons with your Personalized Deals offers when shopping in store, subject to terms and conditions of each coupon.