Grocery Delivery FAQs

Welcome to Jewel-Osco Grocery Delivery!

1-hour delivery windows, Same Day Delivery, and Drive Up & Go™ curbside pickup available Online shopping has never been easier!

Here are Frequently Asked Questions about our service:

Do you have 1-hour delivery windows?
Yes, subject to availability and location. With 1-hour delivery windows, you can schedule a grocery delivery at an available time that fits perfectly with your busy schedule. You can also save money by selecting an available 2-hour window or an environmentally friendly “Green” 4-hour window. Look for delivery windows marked with “Save $” and “Green”.
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When can I get my groceries delivered?
We currently deliver 7 days a week between 7:00 am and 10:00 pm local time, at most locations.
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Can I get delivery / pickup the same day?
Yes, we offer same day delivery / pickup services. Orders must be placed before 1:00 pm to be eligible for same day delivery / pickup service, subject to delivery window availability. Same day delivery /pickup service is available in select areas, and may not operate on all days in your area. Orders must be placed by 3:00 am to select delivery / pickup between 7:00 am and 11:00 am.  Orders must be placed by 5:00 am to select delivery / pickup between 11:00 am and 5:00 pm.  Orders must be placed before 1:00 pm to select delivery / pick up between 5:00 pm and 10:00 pm. All times listed are local to your area.
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What is “Shop By History”?
“Shop By History” is the FASTEST way to shop, and it’s like having your own personal store. Items you’ve purchased online are saved in your personal “Shop By History”. You can reorder the same items in minutes, since all your recent online purchases are already on one page.
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Can I make changes to a submitted order?
Yes, just sign in and click “My Orders” at the top of the page and follow the easy instructions for changing your order. Change your order before 3:00 am for delivery / pickup between 7:00 am and 11:00 am.  Change your order before 5:00 am for delivery / pickup between 11:00 am and 5:00 pm.  Change your order before 1:00 pm for delivery / pickup between 5:00 pm and 10:00 pm. All times listed are local to your delivery area.

Please Note: Changing your delivery /pickup date may affect item prices, discounts, and promotions. Also, Promo Codes cannot be entered during the Order Edit process. If you qualify for additional Promo Code Deals, please make a note of the offer(s) and call toll-free at 1-877-505-4040 after you receive your delivery, and we’ll apply the appropriate credit.
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Is there a minimum order amount?
Yes, all delivery and pickup orders require a $30 minimum purchase amount.  The minimum purchase amount is calculated based on the subtotal of all items in your cart at checkout.  It excludes applicable taxes, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable.
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How much is the delivery fee on my first order?
If you are a new customer, you get FREE delivery on your first online grocery order. Simply enter the Promo Code: FREE at checkout. You may also qualify for free or discounted delivery fees on subsequent orders.

Please refer to the “How do I get free or discounted delivery?” question for ways to save on delivery fees.
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What is the home delivery fee?
Home delivery fees for 1-hour delivery windows are typically $5.95 on purchases of $150 or more and $7.95 on purchases under $150. Home delivery fees for 2-hour delivery windows are typically $2.95 on purchases of $150 or more and $4.95 on purchases under $150.  Home delivery is typically FREE for 4-hour delivery windows. Purchase amount is calculated based on the subtotal of all items in your cart at checkout. It excludes applicable taxes, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable.

A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/

If average retail price of gasoline is under $2.75 then no fuel surcharge.
If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28.
If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38.
If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48.

Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge.

Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get free or discounted delivery. Please refer to the “How do I get free or discounted delivery?” question for ways to save.
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Is there a fee for Drive Up & Go™ curbside pickup?
No.  There is currently no added fee for our curbside pickup service, available at select store locations.  Sign in to your account and your local Drive Up & Go location (if available) will be presented as an option when you begin shopping online.
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Should I tip my driver or curbside attendant?
No, our team members do not accept tips but they do appreciate your gratitude.
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What makes shopping for groceries online a good idea for me?
The primary benefit is convenience, which can be different for everyone. Families with small children like the service because it gives them more time to spend together doing other things. Shoppers living in apartments like the fact that they don’t have to carry large orders or heavy items like pet food or cases of water, especially up flights of stairs. Generally, shoppers enjoy ordering groceries from the privacy of their home, and saving time with home delivery or curbside pickup.
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What is your 100% Satisfaction Guarantee?
If you are not completely satisfied with any item, either return it with your driver, go to your local Jewel-Osco store to exchange it, or call Jewel-Osco Customer Support at 1-877-505-4040 for a refund or credit. Jewel-Osco will issue a credit to the card used in an amount equal to the full value, plus applicable sales tax. Some exceptions may apply.
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Do you deliver to my area?
We generally offer delivery in many major U.S. cities and suburbs. To find out if we deliver to your area, enter your ZIP code on the “Sign In / Register” page.
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I want to shop. How do I start?
If you have not utilized our online grocery delivery service before, simply visit the Jewel-Osco Grocery Delivery site at shop.jewelosco.com [link to JO delivery site] and create an account. If you already have a Jewel-Osco Grocery Delivery account, just sign in and start shopping by entering search words or clicking “Shop By Aisle.”
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Can I reserve a delivery time before I start shopping?
You can select a convenient delivery window at any time while placing your order by clicking “Reserve a Delivery Window” from the left hand navigation or at the top of the page and then selecting an available window. TIP: It’s wise to reserve your preferred delivery window after you sign in but before you start your order. The window will be held for two hours while you place your online order.
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Are there other ways to save?
Yes! Click the “Online Savings” link in the red navigation bar at the top of the page to view more great deals. Here you’ll find exclusive Online Only deals.
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Will Red Alert Prices apply online?
Yes, Red Alert Prices offers automatically apply when you shop online. Red Alert Prices are available online but may not be the same as you find in our physical stores.
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Can I receive MyMixx savings with online orders?
No, not at this time.  We are working on adding this capability in the future. Please check back these FAQs periodically to find out if we have implemented this capability.
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How do I get free or discounted delivery?
If you are a new customer, you get FREE delivery on your first online grocery order. Simply enter the Promo Code: FREE at checkout. You may qualify for FREE delivery offers on a daily basis, if any. Click the “Online Savings” link in the red navigation bar at the top of the page to view offers. Discounted delivery options are also available every day (windows noted with “Save $”) on the delivery window selection page.
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How do you keep my groceries fresh?
Your order is fulfilled the day of your delivery and loaded onto our delivery trucks. Trucks are equipped with multiple temperature zones, so frozen items stay frozen and refrigerated items stay chilled until delivered.
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Are bags used for the delivery / pickup of my order?
Most items (depending upon size) will be packaged in either paper or reusable plastic bags, depending upon the requirement of your local area. Our reusable plastic bags use a thicker plastic, are in compliance with Ecologo® standards, and meet state and / or local laws requirements for reusable bags. We encourage you to reuse these bags whenever you visit a retail store. Bag fees, where applicable, are the same for either paper or reusable plastic.
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Can I find all the products online that I buy in the store?
You will find nearly the same selection of products in the same sizes as you might find them in your local Jewel-Osco store.  However, some items like hot prepared foods don’t transport well.  Additionally, items such as greeting cards, magazines, books, DVDs, lotto tickets, and stamps are currently excluded from our online selection.  Other items or sizes of items may be unavailable at times or subject to inventory on hand.
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Can I place a delivery order for someone else?
Yes, grocery delivery is a great way to help someone. If you want to order groceries for somebody else, simply create a new account with that person’s delivery address and use your own credit card for payment.
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Do I need to be present at the time of delivery?
Yes, for online delivery orders, someone over the age of 18 must be present. If someone over the age of 18 isn’t present at the time of delivery, your driver will return your items and issue a refund to the credit card used. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery or pickup. Valid (non expired, government issued) identification confirming the age of the person signing for the delivery or pickup of any age-restricted items is required where that person reasonably appears to be under the age of 30.
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How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. Cash, Jewel-Osco gift cards, Fast Forward, personal checks and other charge accounts are currently not accepted for online orders. Jewel Osco grocery delivery service is not currently configured to accept payment with Electronic Benefit Transfer.
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Why does my order confirmation at checkout say that prices are estimates only?
The prices quoted on the site at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. random weight items such as produce), available prices and promotions between the date you submit your order and the date / time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
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What happens if an item is out of stock?
Occasionally, we may run out of an item. At checkout, we ask you if you would like us to attempt to substitute a similar item. If you agree to substitution, you will pay the price listed in the online ordering service for the substituted item.  Please note that substituted items may not be the same price as the out of stock item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-877-505-4040 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.
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Do you deliver to businesses?
Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Business delivery fees for 1-hour delivery windows are typically $10.95 on purchases of $150 or more and $12.95 on purchases under $150.  Business delivery fees for 2-hour delivery windows are typically $7.95 on purchases of $150 or more and $9.95 on purchases under $150.  Business delivery is typically free for 4-hour delivery windows. Purchase amount is calculated based on the subtotal of all items in your cart at checkout. It excludes applicable taxes, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable.

A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/ for the PADD (Petroleum Administration for Defense Districts) 2: Midwest region.

If average retail price of gasoline is under $2.75 then no fuel surcharge.
If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28.
If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38.
If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48.

Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge.

Bag fees where applicable may also apply. Business delivery fees are described above. There are also ways to get free or discounted delivery. Please refer to the “How do I get free or discounted delivery?” question for ways to save.
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Is my personal information kept confidential?
Yes, your personal information is treated in accordance with our Privacy Policy.
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Will I get MONOPOLY GAME tickets with my orders placed online?
No. The MONOPOLY GAME tickets are only available for in-store purchases and are not available for orders placed online (either for delivery or pickup). Visit a physical Jewel-Osco store for Official Rules.
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How do I contact Customer Support?
Call toll-free at 1-877-505-4040, 7 days a week from 8:00 am to 9:00 pm local time. Or you can email us at: deliverysupport@jewelosco.com.

*These FAQs are for informational purposes only. They do not form a contract. Please view our Special Terms for specific terms related to  Jewel Osco grocery delivery service.
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