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We’re not going anywhere



Dec 30th, 2013

Jewel Osco Banner

We’re on your block and in your corner!

Coming Soon!…

4 new locations giving you something fresh and something new! Be sure to stop in any one of our newly acquired locations after they’ve undergone the transformation into your new Jewel-Osco! Check us out . . . . 

Fresh Baked Goods

Baked goodies for every occasion. Fresh-from-the own artisan bread. Everyday treats to gourmet desserts. Our Bakery has something for everyone.

100% USDA Choice Beef

Enjoy the finest restaurant-quality beef! Our meat experts offer only USDA Choice beef-everyday! Each tender, flavorful selection makes every in-home dining experience extra-special and always memorable.

Off the Hook Fresh Seafood 

We support “Sustainable Fishing Practices”. Offing quality fresh seafood that meets or exceeds the highest “Grade A USDC Government Specifications”.  We receive daily shipments of fresh seafood. We’ll help you get a line on hard-to-find items.

42 Responses to We’re not going anywhere

  1. Jordan Kaplan 30/12/2013 at 6:07 pm

    Printed request to take a quick survey at
    http://www.jewel/ does not work?

    • Customer Care 31/12/2013 at 3:23 pm

      We’re sorry to hear you are having trouble getting to our survey, Jordan. You will actually want to go to – This web address should also be printed on your receipt. We hope this helps! Have a great rest of your day!

  2. Gail reiter 07/01/2014 at 7:39 pm

    Where are the card free savings? I only notice how much higher the prices are. For instance compare your prices for Fage yogurt to other retailers. Now I have to go to 2 or 3 different stores instead of one.

    • Customer Care 12/01/2014 at 5:54 pm

      Thank you for bringing this to our attention, Gail. We’re sorry that you’re not seeing the Card-Free Savings any longer. We have shared your observations with our buyers to make any necessary adjustments. Thank you again and have a good week.

  3. Gretchen 07/01/2014 at 10:52 pm

    Happy to see that Jewel isn’t going anywhere. That said, please do your best to have your weekly ads edited before posting. Error in the Jan. 8–Jan. 14 flyer: Brussel sprouts should be BRUSSELS SPROUTS.

  4. John DeNight 08/01/2014 at 6:55 pm

    http://www.jewelsurvey does not work!

    • Customer Care 12/01/2014 at 6:03 pm

      We’re sorry that the survey is not working for you, John. Please try going to (a link should have been created, so you could just try clicking on that and it will bring you to the survey).

  5. Carol Lustig 02/08/2014 at 6:24 pm

    It took me a long time to find that link to the survey. typing does not work. Found the link through your main website eventually.

    • Customer Care 02/08/2014 at 9:42 pm

      Carol, thank you for contacting us about the link to our survey. If you are using a search engine to look for the link, the search will not provide the correct website. You will need to type directly into the address bar. If you do that it will take you right to our survey page. Hope this helps, have a great day!

  6. jack hanzlovic 20/08/2014 at 7:10 pm

    at your lake forest store, Jennifer at check-out was very helpful, but Jacqueline in bakery is a real pro, great ambassador for customer service at your store. Jacqueline is always courteous, offers to help find things when necessary and always has a pleasant disposition and goes above and beyond the call to address what we’re seeking.

    • Customer Care 21/08/2014 at 10:02 am

      Hello, Jack. Thank you for taking the time to share your comments with us. We will make sure that the Store Director is made aware of your praise so that Jennifer and Jacqueline get the recognition that they deserve. Have a great day!

  7. Elizabeth Hoika 05/01/2015 at 10:43 pm

    We have been loyal customers of your facility -store 3224-since doors opened years ago. We have always found services and personnel courteous pleasant and helpful. Dec 24th was no exception. After shopping and then picking up my meat order-to all our surprise-my rib roast was gone. However, Rich and Kim immediately set to work to produce a 7 rib roast beyond compare. It came in at over 18lbs was well trimmed and picture perfect. It was the best and my family certainly enjoyed it bones and all. Rich and Kim in the Meat Market should be commended for their quick thinking, suggestions, help AND for saving the day.

  8. Kathy Meitzler 30/01/2015 at 6:02 pm

    Could not get to your survey.

  9. sher lee 15/02/2015 at 4:43 pm

    your survey site is not working at please check your site.

    • Customer Care 16/02/2015 at 5:48 am

      Hi, Sher. The site is working on our end. Try clearing your cookies and cache or try a different web browser. You can also try the link ‘Take Our Online Survey’ at the bottom of our home page at

  10. Robert B#$% 23/02/2015 at 1:05 am

    Jewel should provide a customer complaint channel other than this silly survey website, so that customers who have serious complaints can report their concerns without answering 47 annoying market survey questions to earn some browny points and a raffle ticket. I mean really…the only thing more insulting than the service I received at Jewel tonight is this ridiculous survey you expect me to fill out to file a complaint.

    • Customer Care 23/02/2015 at 2:39 am

      Hi Robert, to file a complaint with out having to go through the website you can also call the customer service number located at the bottom of your receipt, via Email through our website or on our Social Media networking sites. When calling, follow the prompts for the most accurate reason for your call and an agent there will be more than happy to help you. Have a wonderful day.

  11. Colleen Jersild 02/04/2015 at 5:32 am

    I clicked on every survey listed and got a blank page every time. I don’t know how else to access

    • Customer Care 02/04/2015 at 7:38 am

      We’re sorry to hear that you were unable to access the survey, Colleen. We’d like to recommend typing the web address directly into your Internet Browser URL. If this does not work, please let us know.

  12. DONNA NICHOLLS 19/04/2015 at 3:19 am


    • Customer Care 19/04/2015 at 12:23 pm

      Hi, Donna. We are happy to hear that Claudia was able to provide you with a high level of customer service. We’ll pass on your comments to the store so that she can be recognized for doing a great job!

  13. Paul 23/05/2015 at 8:09 pm

    Having trouble taking survey. Being misdirected to other survey companies. Please simplify this process!

    • Customer Care 25/05/2015 at 3:40 am

      We can point in the right direction, Paul. When entering the survey URL (, be sure to enter it directly into the top of your Internet browsing window. When this address is entered into any kind of a search engine, such as Google or Yahoo, it might not get you where you need to be. If you need anything else, let us know.

  14. Marianna McCabe 05/08/2015 at 8:22 pm

    Please Please, put racks to hold carts next to handicap spots. I cannot walk without holding on to one and have to circle parking lot until I fine someone to get me a cart.

    • Customer Care 05/08/2015 at 9:03 pm

      What a good idea, Marianna. We’d like to have the Store Director contact you back to discuss this further. What is the store location, you generally shop at?

  15. Eileen Yacullo 11/10/2015 at 7:03 pm

    Deli Counter at Wauconda Store
    I experienced very slow service at the deli counter. There were 4 employees but only 2 were working the counter. One was doing inventory with her back to the counter and another was wrapping chickens. I waited over 10 minutes for service. I tried to take your survey on line but found it impossible to navigate and respond. This is not the first time I have experienced this problem.

    • Customer Care 11/10/2015 at 9:05 pm

      Eileen, we regret to hear about the incident. I’ll be sure to notify the Store Director at the Wauconda location about your observations in the deli. Please let us know if we can assist you further. Thank you.

  16. Evelyn Gniot 31/01/2016 at 8:36 pm

    I just wanted to give you some praise and admiration for the way you had stocked and made your produce department look un believeably goregeous. Everything was clean and organized with your veggies and fruit. I should have taken a picture on my cell phone. Fanatastic job and the produced look beautiful. This was at the Huntley store in Illinois. Good job, guys.

    • Customer Support 01/02/2016 at 10:58 pm

      Evelyn, we appreciate your kind words! We are always gratified to know when our stores are exceeding your expectations. We’ll pass this along to the Store Director, to be shared with the staff! -Rebecca, Customer Support

  17. Pat Marlow 13/02/2016 at 12:32 am

    I wanted to let you know that the Jewel survey website is not working. I want to tell someone about food that I bought from Chefs Kitchen that was disgusting and hard.

    • Customer Support 14/02/2016 at 12:02 am

      Thank you for making us aware of our survey site, Pat. Could you tell us which store location you made this purchase at? We’d like to address this with the Store Director. -Julio

    • Customer Support 17/02/2016 at 5:13 pm

      Fred, we’re sorry to hear you’re having trouble with the survey site. We recommend clearing your cookies, browser history, and cache to ensure best performance. If you are still encountering difficulty, please email us at with the details of the issue so we can direct it to our Survey Team. Thanks! -Rebecca

  18. Cindy G. Lynch 26/02/2016 at 7:47 pm

    I can’t get on the Jewel Survey.

    • Customer Support 27/02/2016 at 10:57 pm

      We’re sorry you are having trouble with our survey, Cindy. Please clear cookies, cache, and browsing history for best performance. We will also troubleshoot this with our Survey Team. Please make sure you are using Internet Explorer Version 9, 10 or 11, Chrome, Firefox, or Safari, as these are the only supported browsers. We hope this helps! For live assistance, we welcome you to call us at 1-877-723-3929. -Rebecca

  19. Cindy C Triplett 30/03/2016 at 7:46 pm

    I can’t get on the Jewel Survey

    • Customer Support 31/03/2016 at 3:57 pm

      Hi Cindy, we are aware of the issue and working to resolve it. We apologize for any inconvenience, and appreciate your patience! -Rebecca

  20. Barbara Blake 29/05/2016 at 11:24 am

    I could not take the regular survey today. I have had an issue with one of the cashiers at the downtown Palatine Jewel for years now. She can be very abrasive at times and we usually try to avoid going to her to be checked out. She runs hot and cold with mostly being cold. All and I do mean all of the other personnel are always helpful and friendly to us. This one needs some training in her people skills – she is Ann M Oper 101.

    • Customer Support 29/05/2016 at 7:47 pm

      Hi, Barbara. Thank you for making us aware of this experience. We understand your expectations as a customer and sincerely apologize that we were unable to meet this mark. Could you please send an email to confirming the store location you visited and please provide your best contact phone number? We’d like to ensure your concerns are addressed with the appropriate personnel. Thank you for your time. -Julio

  21. Kathy 07/09/2016 at 7:19 pm

    I applied, got an interview, did the drug screen test and back ground check thing which i’m assuming i would have passed both over 2 weeks ago but yet to have received a phone call back on when to come in for orientation. About how long does that usually take?

    • Customer Support 11/09/2016 at 9:57 pm

      Kathy, we suggest contacting the Hiring Coordinator for the store you applied at, or speaking with the Store Director for more information. -Julio

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