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AB Acquisition LLC Confirms Incident Involving Payment Card Data Processing

Christine

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Aug 15th, 2014

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Update: August 15 – Please view our FAQ here: http://www.jewelosco.com/recent-update/

 

FOR IMMEDIATE RELEASE

Media Contact: Christine Wilcox
christine.wilcox@albertsons.com | 208-395-4163

BOISE, ID – August 14, 2014 – AB Acquisition LLC, which operates Albertsons stores under Albertson’s LLC and ACME Markets, Jewel-Osco, and Shaw’s and Star Markets under New Albertson’s, Inc., recently learned of an unlawful intrusion to obtain credit and debit card payment information in some of its stores. The appropriate federal law enforcement authorities have been notified, and AB Acquisition is working closely with its third party IT services provider, SUPERVALU, to better understand the nature and scope of the incident. Third-party data forensics experts are supporting an ongoing investigation. AB Acquisition has not determined that any cardholder data was in fact stolen, and currently it has no evidence of any misuse of any such data.

AB Acquisition believes that the intrusion has been contained and is confident that its customers can safely use their credit and debit cards in its stores.

Based on the latest information from the ongoing investigation, it appears that the period of unauthorized access may have started on June 22, 2014 (at the earliest) and ended on July 17, 2014 (at the latest).

Based on information we have at this time, Albertsons stores in Arizona, Arkansas, Colorado, Florida, Louisiana, New Mexico, Texas and our two Super Saver Foods Stores in Northern Utah were not impacted by this incident. However, Albertsons stores in Southern California, Idaho, Montana, North Dakota, Nevada, Oregon, Washington, Wyoming and Southern Utah were impacted. In addition, ACME Markets in Pennsylvania, Maryland, Delaware and New Jersey; Jewel-Osco stores in Iowa, Illinois and Indiana; and Shaw’s and Star Markets stores in Maine, Massachusetts, Vermont, New Hampshire and Rhode Island were all impacted by this incident.

“We know our customers are concerned about the security of their payment card data, and we work hard to protect it,” said Mark Bates, Senior Vice President and Chief Information Officer at AB Acquisition LLC. “As soon as we were notified of the incident, we began working closely with SUPERVALU to determine what happened. It’s important to note that there is no evidence at this point that consumer data has been misused.”

Continued Bates, “We understand the inconvenience and concern an incident like this can cause, and we deeply regret that our customers’ data was targeted. ”

Given the continuing nature of the investigation, it is possible that time frames, locations and/or at risk data in addition to that described above will be identified in the future.

More information will be available on the websites at albertsons.com, acmemarkets.com, jewelosco.com, and shaws.com within 24 hours. Although it has not yet been determined whether any cardholder data was in fact stolen, and there is no evidence to date of any misuse of such data, AB Acquisition LLC is offering customers whose payment cards may have been affected 12 months of complimentary consumer identity protection services through AllClear ID. Customers may visit the websites listed above for further information about the incident and about complimentary consumer identity protection services being offered, or call AllClear ID at 1-855-865-4449 beginning at 2:00pm MT (4:00pm ET) on August 20, 2014.

A free copy of your credit report can also be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

About AB Acquisition LLC

Established in 2006, AB Acquisition LLC (“Albertsons”), which operates ACME, Albertsons, Jewel-Osco, Lucky, Shaws, Star Market and Super Saver, and stores under the United Family of stores, Amigos, Market Street and United Supermarkets, is working to become the favorite food and drug retailer in every market it serves. The company is privately owned by Cerberus Capital Management, Kimco Realty Corporation, Klaff Realty, Lubert-Adler Partners, and Schottenstein Stores Corporation, and operates 1,060 stores and 14 distribution centers in 29 states and employs approximately 115,000 associates. For more information, please visit www.Albertsons.com.

# # #

You may also contact the Federal Trade Commission for more information toll-free at 1-877-ID-THEFT (438-4338) (TTY: 1-866-653-4261), by email at http://www.consumer.ftc.gov/features/feature-0014-identity-theft, or writing to Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

A free copy of your credit report can be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

EquifaxP.O. Box 740241Atlanta, GA 30374888-766-0008

www.equifax.com

ExperianP.O. Box 9554Allen, TX 75013888-397-3742

www.experian.com

TransUnionP.O. Box 6790Fullerton, CA 92834800-680-7289

www.transunion.com

 

A security freeze will prevent new credit from being opened in your name without the use of a personal identification number or password that will be issued by the credit bureaus after you initiate the freeze.  A security freeze will also prevent potential creditors from accessing your credit report without your authorization.  However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, mortgages, employment, housing or other services. In order to place a security freeze, you may be required to provide the credit bureaus with information that identifies you, including your full name, social security number, date of birth, current and previous addresses, a copy of your state-issued identification card, and a recent utility bill, bank statement or insurance statement.  Credit bureaus may charge a fee up to $10 to place, lift, or remove the security freeze; however, this fee may be less in certain states (in MA, up to $5) or waived if you are the victim of identity theft and you provide a valid police report.  You must separately place a security freeze on your credit file with each credit reporting agency.

Filing a Police Report for Suspicious Activity:

If you do find suspicious activity on the credit or debit card indicated in our notice to you or in your credit report, call your local police or sheriff’s office and file a police report of identity theft.  Get a copy of the police report.  You may need to give copies of the police report to creditors to clear up your records.  In addition, you should report identity theft to your Attorney General and the Federal Trade Commission.

For Maryland Residents: The Maryland Attorney General provides information regarding identity theft at http://www.oag.state.md.us/idtheft/index.htm.   You may also contact the Identity Theft Unit at (410) 576-6491, by email at idtheft@oag.state.md.us, and by mail at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202.

 


 

45 Responses to AB Acquisition LLC Confirms Incident Involving Payment Card Data Processing

  1. Mark Napierkowski 15/08/2014 at 2:34 pm

    My debt card was stolen twice during the period you mentioned and I mainly used it for buying groceries at your Jewel Osco at the Broadway store in Chicago. The charges against those two cards amounted to more than $ 1200. They were mainly on line purchases at large dept. stores, but one was for a cab ride in Chicago.

    Mark Napierkowski

    • Christine Christine 17/08/2014 at 5:15 pm

      Hi Mark, I understand how frustrating that can be, and hope that your financial institution caught the unauthorized activity and notified you. If you see unusual or suspicious activity on a payment card that you used at our store, it does not necessarily mean it relates to the use of your card at our store. However, as with any issues related to your debit or credit card, it sounds like you took the appropriate steps with your financial institution. We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

      Thanks
      Chris

  2. Stephen Beach 15/08/2014 at 3:13 pm

    Good another store I will be sure never to shop at again. I wonder if they are PCI compliant….

    • Christine Christine 17/08/2014 at 5:12 pm

      Hi Stephen, We successfully completed our annual third party assessment in December, 2013. We sincerely regret that our customers’ data was targeted. Upon learning of the unauthorized access, we immediately investigated the situation. As of this time, we have not determined that any card data was stolen and there is no evidence of any misuse of our customers’ data.

      Thanks,
      Chris

  3. Christine Meland 15/08/2014 at 3:22 pm

    My husband used his card at TWO PLACES only, Jewel and Binnys, on July 5th, July 9th the never used card was hacked! I talked with Binnys they were sympathetic said they would let corporate know and apologized. I talked to Jewel (July 11) and they basically laughed at me and said that wouldn’t happen their systems are secure! I told everyone I know in two months one of two companies are going to announce they were hacked, Jewel or Binnys and here we are…Jewel! Unfortunately its the world we live in, I get it, but to scoff at me pissed me off!!! Maybe had you listened you could have spared people from the July 11-17th! UGH! What do I know, I guess, I am just a consumer whose card was hacked….ok….Target!

    • Christine Christine 17/08/2014 at 5:11 pm

      Hi Christine, I’m sorry that happened to you. If you see unusual or suspicious activity on a payment card that you used at our store, it does not necessarily mean it relates to the use of your card at our store. However, as with any issues related to your debit or credit card, you should immediately call the phone number on the back of that card to report it to the issuing bank. They can walk you through the steps to dispute the charges and protect your financial accounts. We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

      Thanks
      Chris

  4. Shannon Halverson 15/08/2014 at 9:48 pm

    The number for All Clear ID you give 855-865-4449 does not give any information who to contact for the 1 year identity protection. You need to make it more clear exactly what process we need to take for such protection.

    • Christine Christine 17/08/2014 at 5:08 pm

      Hi Shannon, Our dedicated call center for this issue will be up and running on Wednesday, August 20th. We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

      Thanks
      Chris

  5. Gloria 16/08/2014 at 2:30 pm

    This blog is the only information I can find on Jewel Osco’s website. Where is the “more information” promised?

  6. Barbara Kurcz 16/08/2014 at 3:15 pm

    I am a regular shopper at Jewel Osco in Illinois. Will you be giving a year’s free Credit Check? When this same thing happened to my information with the Advocate Medical, they provided me with a year of free monitoring of my credit with Experian ProtectMyID™. Will you provide me with the same courtesy?

    • Christine Christine 17/08/2014 at 5:06 pm

      Hi Barbara, We are taking steps to protect your credit and debit card information. We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

  7. ZARI KALO 16/08/2014 at 9:00 pm

    PLEASE immediately release a list of all stores possibly hit by this “unlawful intrusion to obtain credit and debit card payment information.” It will put at ease those who did not or do not shop at the spared stores and place on heighten alert those who did shop or do shop at the breached stores.
    Thank you.
    A loyal Jewel customer,
    Zari Kalo
    Waukegan IL (store #3424)

    • Christine Christine 17/08/2014 at 5:05 pm

      Hi Zari, From information we have at this time, we believe that all Jewel-Osco stores were affected, so we felt publishing a list of locations would be redundant.

      Thanks
      Chris

  8. ZARI KALO 16/08/2014 at 9:32 pm

    The list I posted above is for SuperValu stores. No Jewel-Osco stores are listed. PLEASE list the Jewel-Osco stores.

    • Christine Christine 17/08/2014 at 5:03 pm

      Hi Zari – From information we have at this time, we believe that all Jewel-Osco stores were affected. We do not believe that any customer data was taken. However, out of an abundance of caution, if you used your credit or debit card in our stores between June 22, 2014 and July 17, 2014 you should monitor your credit and debit card account and contact the bank that issued your payment card immediately if you see suspicious activity.

      Thanks
      Chris

  9. Wayne Maier 17/08/2014 at 2:08 pm

    How does this breach, effect people that WRITE CHECKS, weekly, for your products? Is this ONLY a concern for people’s debit and credit cards?

    • Christine Christine 17/08/2014 at 5:02 pm

      Hi Wayne, This incident only impacts credit and debit card users.

      Thank you,
      Chris

  10. Hackers attack grocery stores, credit card data compromised. What you need to … | Google News Today 18/08/2014 at 11:12 am

    […] like this can cause, and we deeply bewail that a customers’ information was targeted,” added Mark Bates, Senior Vice President and Chief Information Officer for AB Acquisition LLC, […]

  11. David Mansfield 18/08/2014 at 3:39 pm

    Chris, like Wayne I only pay with cash or check and am glad to hear I will be unaffected by this breach. For once my being old fashioned has saved me the inconvenience. Thanks for the heads up.

  12. William 18/08/2014 at 5:07 pm

    Your press releases and your individualized responses (above) indicate that your firm will be providing “one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months”. That’s nice to hear, but how do I know if I’m an affected customer? You state: “we believe that all Jewel-Osco stores were affected”. If that’s the case, isn’t every Jewel/Osco customer who used a card during this period an affected customer?

    • Christine Christine 18/08/2014 at 5:48 pm

      Hi William, While it is the case that every Jewel-Osco customer who used a card during this period is an affected customer, it’s very important to note that we have not determined that any cardholder data was in fact stolen, and currently have no evidence of any misuse of any such data. We believe that the intrusion has been contained and are confident that our customers can safely use their credit and debit cards in our stores.

      Thanks
      Chris

  13. Mike 18/08/2014 at 5:37 pm

    I fell victim to the Target breech and don’t shop there anymore. When I fall victim to the Jewel breech should I switch to Mariano’s, Trader Joe’s, Caputo’s, Garden Fresh, Fresh Farms or Whole Foods? Which one?

    • Christine Christine 18/08/2014 at 6:17 pm

      Hi Mike, I understand that this is frustrating. It’s very important to note, however, that we have not determined that any cardholder data was in fact stolen, and currently have no evidence of any misuse of any such data. We believe that the intrusion has been contained and are confident that our customers can safely use their credit and debit cards in our stores.

      We appreciate your past business, and hope you will continue to shop with us. The investigation into this is ongoing, and we will update our FAQ page as we have information to share. http://www.jewelosco.com/recent-update/

      Thanks,
      Chris

  14. Mike (not the same Mike as above) 18/08/2014 at 7:01 pm

    I deal with card breaches daily in my line of work and have to say that, while very frustrating from many perspectives, it is a dynamic that we are faced with and there are many victims. While we look to improve the industry and implement more secure methods of completing cashless transactions, there will be pain points. Without knowing the full extent of this breach in particular, I won’t be jumping to any pre-conceived conclusions.

    I also want to state to Christine that your responses are professional, direct, and empathetic – an approach unlike anything I have seen to this point. Great job!

    • Christine Christine 19/08/2014 at 3:14 pm

      Mike, thank you for your kind words. I appreciate it. Have a great day!

      Chris

  15. Sherri 19/08/2014 at 1:32 pm

    My credit card provider sent me a new card stating that my card may have been compromised. I asked who the offending company was and they would not tell me. The issues of Target were fresh in my mind. They said they have to protect their vendors. What about protecting their cardholders? They indicated that they could not tell me anything about what happened unless and until their vendor chose to go public. Is this law or did they protect Jewel at my expense?

    • Christine Christine 19/08/2014 at 3:13 pm

      Hi Sherri – I understand how frustrating that can be, but unusual or suspicious activity on a payment card does not necessarily mean it relates to the use of your card at our store. If a payment card shows fraudulent activity, it’s difficult to pinpoint where the data could have been stolen initially because, unfortunately, many retailers and businesses are being targeted. When a financial institution reissues a card, it’s generally only when it is confirmed that data has been compromised. In our case, it has not yet been determined whether any cardholder data was in fact stolen, and currently we have no evidence of any misuse of customer payment information, but we did notify credit card companies that there was a risk of theft to protect our customers.

      We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

      Thanks so much,
      Chris

  16. Monica 19/08/2014 at 8:35 pm

    Honestly this could happen anywhere… i’m just thankful my bank alerted me today and i am getting a new card. I will continue to shop at Jewel as it’s a great store!

    • Christine Christine 20/08/2014 at 3:20 am

      Monica, thank you for your positive feedback and for being our customer. I appreciate it.

      Chris

  17. Kathy 19/08/2014 at 11:05 pm

    Exactly what protection is afforded with this one year free protection? What does it include?

    Why no action required for protection under All Clear Secure?

    If I don’t call how will I be enrolled for one year?

    You indicate ADDITIONAL protection like theft monitoring and a $1 million policy will be available. So, exactly what protection is provided free if the above are ADDITIONAL (am assuming this means at a cost to me)?

    • Christine Christine 20/08/2014 at 3:28 am

      Hi Kathy,
      Great questions. Thank you for asking them. AB Acquisition has arranged for potentially impacted customers to receive a protection plan from AllClear ID that is designed specifically for credit card incidents. This plan includes the following key identity theft protections:

      1) Identity Repair – 100% of AB Acquisition customers automatically have access to licensed private investigators who will do the work to resolve any broader harm that comes to customer identities. There is no enrollment required. Investigators will resolve issues with credit cards, checking, savings and investment accounts, medical accounts, employment and criminal identity theft. AllClear ID maintains a 97% customer satisfaction rating in delivering this service.

      2) Card / Account Monitoring – AllClear ID will help and advise customers to activate their existing account alerts to monitor for unauthorized transactions on their credit or debit card accounts. When existing account alerts are activated with the customer’s card issuer, customers will receive an email or text alert every time their credit card is used. This allows customers to spot fraudulent transactions immediately. AllClear ID will do the work to contact banks and merchants to reverse any fraudulent charges.

      3) Identity Theft Monitoring – AllClear ID will alert customers if their credit card is reported stolen by global law enforcement agencies and security researchers. This service is unique to AllClear ID and provides early warning if the customers card is found in the wrong hands.

      This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available. At that time more information about these services will be available at https://abacquisition.allclearid.com. If you have additional questions, I would encourage you to contact the call center, as they can discuss the specifics of your situation with you.

      Thanks again
      Chris

  18. Elaine 20/08/2014 at 1:41 pm

    if no action is required on my part…why is there a section to enter name/email and a box to check to verify that I used a credit/debit card during the stated time period? isn’t this “action on my part”?

    • Christine Christine 22/08/2014 at 3:12 am

      Hi Elaine, the form at https://abacquisition.allclearid.com is for customers who would like to sign up for Plus service, which includes additional protections of identity theft insurance and identity monitoring. This applies to any issues your accounts and identity might encounter, though it’s important to note that it has not yet been determined whether any cardholder data was in fact stolen, and currently we have no evidence of any misuse of customer payment information.

      You’re not required to enroll in Plus service, but if you have additional questions, please contact the call center at 855-865-4449, Monday through Saturday from 8:00am-8:00pm CT. They can help answer any other questions.

      Thanks,
      Chris

  19. Debbie 20/08/2014 at 1:50 pm

    I understand you are providing one year service with AllClear but how is this being activated without me doing something?

    • Christine Christine 22/08/2014 at 3:06 am

      Hi Debbie, If there are any issues with your accounts for the next 12 months, you are automatically covered by AllClear ID. All you would have to do is contact them and a dedicated investigator will assist you in restoring your identity to its accurate state. You can sign up for “Plus” service – regardless if you’ve found any fraudulent activity on your account – which provides the additional protections of identity theft insurance and identity monitoring, which is what we’ve set up the website for (https://abacquisition.allclearid.com). If you have additional questions, I would encourage you to contact the call center at 855-865-4449, Monday through Saturday from 8:00am-8:00pm CT, as they can discuss the specifics of your situation with you.

      Thank you,
      Chris

  20. AHMED GATHING 29/08/2014 at 6:43 pm

    I SHOP AT JEWEL/OSCO AND I’M GRATEFUL THAT THE COMPANY IS INVESTIGATING THIS INCIDENT.

  21. Deborah McCoy 29/08/2014 at 8:33 pm

    I also understand you are providing one year service with all clear and. there’s a part A and part B ; I want to be a part of both, what else do I have to do?

  22. Cathy 03/09/2014 at 3:44 am

    Christine, I, too, appreciate your responses. That does show a lot, to designate someone to personally respond. (Lucky you…)

    I real all of the above comments/responses. I also went to the link of https://abacquisition.allclearid.com, as you suggested.

    1. Going to that link gives NO additional information over what you’ve provided in your responses; in fact, you give more information than that page.

    2. From the little I can garner, AllClear ID is NOTHING like “Experian Protect My ID” [as one writer mentioned; my mom also had that via Advocate's data breach so I'm familiar with it]. All Clear is a ‘Call Us When Something Happens’ service, not ‘we’ll be monitoring the 3 credit reporting agencies for you’. So when you/All Clear say ‘no action is required’, it means you’re not actually enrolled in any kind of monitoring service. You’re on a list that, if something happens within a year, ‘we’ll help you help yourself’.

    I may sound a little disappointed, but I also know that there’s no guarantee that any fraudulent activity will show up within 1 year, anyway. So, whether you provide this odd (unknown) company v. Experian, it may not even matter. Besides, they’re reporting just today that Home Depot is the latest store hit.

    I wanted to offer my interpretation, which are questions I had and had to do a lot of looking to find the answers. I’d appreciate your commenting if I’m accurate or not, which may help others.

    I’m currently more miffed that you’re no longer carrying Blue Bunny ice cream than this situation. So you’re ‘forcing’ me to go to Wal-Mart for the Blue Bunny, but I am continuing to shop at Jewel.

    • Christine Christine 07/09/2014 at 7:00 pm

      Hi Cathy – I wanted to give you a rundown of what AllClearID Plus protection offers, which you can register for through https://abacquisition.allclearid.com.

      1) Identity Repair – 100% of AB Acquisition customers who shopped at our stores during the referenced time period automatically have access to licensed private investigators who will do the work to resolve any harm that comes to customer identities. Investigators will resolve issues with credit cards, checking, savings and investment accounts, medical accounts, employment and criminal identity theft. There is no enrollment required. AB acquisition customers can call at any time during the coverage period to request assistance.

      2) Card / Account Monitoring – AllClear ID will advise and help customers activate their account alerts on their existing credit or debit card accounts to monitor for unauthorized transactions. Customers will receive an email or text alert from the bank that issued the card each time their credit card is used. This allows customers to spot fraudulent transactions immediately. AllClear ID will do the work to contact banks and merchants to reverse any fraudulent charges. There is no AllClear ID enrollment required. Customers may call at any time during the coverage period to request assistance in setting up alerts on their existing accounts.

      3) Identity Theft Monitoring – AllClear ID will alert customers if their credit card is reported stolen by global law enforcement agencies and security researchers. This service provides early warning if the customers card is found in the wrong hands. This service does require enrollment in the AllClear PLUS service.

      4) $1 Million Identity Theft Insurance policy. This service does require enrollment in the AllClear PLUS service.

      I hope that helps address your concerns. If you have any concerns at all, please feel free to email me directly at christine.wilcox@albertsons.com, or call me at 208-395-4163.

      Thanks,
      Chris

  23. Blanche Pisauro 06/10/2014 at 7:28 pm

    My personal information used to open an on line bank account.

    • Christine Christine 06/10/2014 at 7:44 pm

      Dear Blanche, I’m sorry to hear that. Unusual or suspicious activity on a payment card that was used at our store does not necessarily mean it relates to the use of a card at our store. Unfortunately, criminal attempts to steal customer credit and debit card data from retailers are becoming more frequent and more sophisticated. Jewel-Osco is only the most recent target. Out of an abundance of caution, we are offering one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months. Simply call 1-855-865-4449, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you.

      Thanks,
      Chris

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